Shipping and Delivery Policy

This policy explains where we deliver, what it costs, and how long it usually takes.

1. Where we deliver

We deliver across all seven Emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE.

2. Delivery charges

A standard delivery charge of AED 20 applies to orders below the free delivery threshold. Delivery is free on orders of AED 200 or more.

There is no minimum order value. Delivery charges are shown clearly at checkout before you confirm your order, and may vary by emirate where a specific delivery zone applies.

3. Free customer pickup

You may choose to collect your order from our office or warehouse at no charge. Pickup is offered as an option at checkout when available, and we will confirm the collection address and timing with you after your order is placed.

4. Delivery timelines

- Dubai: same-day or next-day delivery where operationally possible. Orders placed before 12:00 PM may qualify for same-day delivery.
- Other Emirates: we aim to deliver within 1-2 business days.

All delivery dates and timeframes shown on this website, at checkout, in emails and on the tracking page are estimates. They are not guaranteed and may be affected by product availability, order verification, weather, traffic, public holidays and courier capacity. Fridays and Saturdays are treated as non-working days for delivery estimates.

5. Courier

Orders are normally delivered using Emirates Post Domestic Express. We may use an alternative courier or our own transport where that allows us to deliver more reliably.

6. Tracking

Once your order is dispatched, the courier name and tracking number are added to your order and sent to you by email. You can follow your order at any time on our order tracking page using your order number and the email address used at checkout.

7. Receiving your order

Please make sure someone is available to receive the order at the address given and to pay the Cash on Delivery amount. We recommend checking that the number of parcels is correct and that there is no visible damage before the driver leaves.

If we cannot complete delivery because we could not reach you, or the address was incomplete or inaccessible, we will attempt to contact you and arrange redelivery. If we are unable to reach you after reasonable attempts, the order may be returned and cancelled.

8. Damaged, incorrect or missing items

Please report any damaged, incorrect, incomplete or defective item within 48 hours of delivery, with photographs, so that we can resolve it quickly. See our Return and Refund Policy for how this is handled.

9. Delivery of food and perishable items

Food and perishable goods are packed appropriately for transport. Please refrigerate or store these items as indicated on the packaging as soon as they arrive.